Proactive Managed Services

The ConnectWise Business Process Series is a set of ConnectWise oriented business process training blocks that have been developed to help you improve your entire business through specific department process area documentation and definition.

In this workshop, our focus is on helping you to improve the effectiveness and profitability of your Managed Services by enabling you to proactively manage your client’s IT systems better.

Rate: $695 USD per person
Contact us to register

Objectives

• Implement a comprehensive Proactive Technology Management Plan to effectively maintain the health of your customers’ systems.
• Work with your Clients to develop a Proactive IT Plan which aligns IT capability to the needs of the business.
• Implement a Problem Management Program to proactively resolve the root cause of systemic problems and prevent future incidents.

Topics

In this workshop, we will be providing you with valuable insights for improving the proactive elements of your Managed Services practice in three key areas:

• Proactive Administration
• Proactive IT Planning
• Problem Management