ConnectWise Support And Services – Current Results, Future Plans – Town hall Meeting

Nov. 6 – 4:15pm
Sapphire / Diamond Rooms

In this town hall session, we’ll bring you up to date on changes we’ve made to our partner support processes and discuss key benchmarks we use to measure your satisfaction. But mostly, we’ll listen as we brainstorm your ideas on how we can tune our support and services to better serve the I.T. Nation

Santo Cannone
Chief Operating Officer,
ConnectWise (2 ½ years)
Santo Cannone. As the Chief Operating Officer for ConnectWise, Santo Cannone oversees the company’s day-to-day operational activities including continued execution of its business plan and the expansion of educational and consulting programs.

Prior to joining ConnectWise, Cannone was senior vice president, real-time banking systems, for Fidelity Information Services (FIS), a provider of information technology services to the financial industry. In this role, Cannone established strong market momentum for two of the company’s flagship products offerings by improving sales processes and emphasizing customer service. In addition to his experience at FIS, Cannone was vice president, consulting operations, for Tampa, Fla.-based IDEAL Consulting, a software consulting firm specializing in mid- tier solutions. While at IDEAL, Cannone positioned the organization to broaden its offerings and more effectively compete in larger enterprise-wide deals, ultimately closing two of the largest deals in the company’s history.

Cannone earned a bachelor of science degree from Drexel University and holds a master’s degree in management from Pennsylvania State University.

Biography: http://www.connectwise.com/santo-cannone.aspx

LinkedIn

Earl Provin
Director, Partner Support Services
ConnectWise (2 years)
Earl Provin is Director of Partner Support Services for ConnectWise, where he is responsible for the installation, implementation, and support teams. With 22 years of IT experience, Earl has held positions managing support teams at The Coca-Cola Company, Interliant, Inc and BellSouth.net. Earl’s education includes a BS in Computer Science from Jones College in Jacksonville, Florida
Earl is certified in ITIL v3 Foundation.

Biography: http://www.connectwise.com/earl-provin-1.aspx

	LinkedIn
	Facebook